Privacy Notice

The Foxx Den Pole Dancing is a trading name of The Foxx Den Ltd and is a Data Controller.  This means we decide what data about you (Personal Data) we collect, how we collect it and what we use it for.

You can contact us at foxxdenpoledancing@gmail.com if you have any questions about the data we collect or how we use it

We only use your data for the things you would expect a dance and fitness studio to.   

• To take and manage your bookings and 
• To send you marketing (if you have agreed to this) 

and we only collect and store the data we need to run and manage our classes and to keep you all safe  

We use several third parties to support us who are also data controllers in some circumstances, and therefore have obligations to you. You should have a look at their privacy policies as well as this one (we've added links below)

More detail on how we use data about you and who its shared with is in the sections below. If you have any questions please email us at foxxdenpoledancing@gmail.com.

The Foxx Den uses a booking system to manage our classes (Bookwhen) which requires you to create an account with them (you can delete this at any time) and a Payment Gateway (Stripe) to take and manage your payments.

To register and buy class passes and book into a class, our Booking System and Payment Gateway providers collect data needed to process the payment and reserve the space you asked for.  We have configured the booking system to only require you to give them the minimum data needed to make and manage your bookings  

They make this data available to us so we can fulfil the contract we have made with you - ie to manage the bookings you have made with us and provide you the classes paid for.

You must provide your name and your email address to buy and take a class with us, this is so we can send you confirmation of your booking and so you can manage it (eg cancel it or transfer it) and so we know who is coming to class.

Our Payment Gateway, Stripe, handles your payments so we don't ever see your card details, only that you have made a successful payment. They also provide us the facility to refund you if needed. We need this data in case of any disputes to show who made a payment and when.

We will ask you for a phone number when you book. This is so we can contact you if we need to cancel or change a class. You don't have to give us this, but if you don't, we can't let you know about any last minutes changes we might need to make. We won't use it for anything else if you do give it us.

If you email us, we keep a copy of your email and our reply for 2 years and these may contain information that relates to you (eg your email address). It is a legitimate interest for us to keep these emails so we can reference any interactions we have had with you through this channel.  Our interest is to resolve any complaints, and/or support any legal claims made against us.  

Pole dancing is strenuous on the body and, as we are often up in the air hanging by our legs, an activity that comes with a risk of injury.

Because of this, we have provided a space on our booking form for an emergency contact.  You are not required to provide one, but if you do we will only use these details in an emergency.   

In each class your instructor will ask you to let them know about any injuries or conditions you have that might impact you in class or that they should be aware of to keep you safe.  

You don't have to tell them, but they have a duty of care to you whilst you are in a class, so its important you tell them anything relevant so they can make any adjustments needed or help  you if there is an emergency (for example if you have epilepsy your instructor needs to be aware there is a risk you may have a seizure) 

We wont write this information down, we only need to know while you are in class in case of an emergency.  We would only use or share this information in an emergency or if an accident occurred and it was relevant

When you book a class we ask you if we can contact you about future events.  If you say No, it won't impact any bookings with us, it just means  we won't email you  to tell you about any other events or classes we are holding.

You can change your response to this any time you book a class with us or by emailing us at foxxdenpoledancing@gmail.com

If you "tag"the studio in social media posts we will repost these on our studio account / pages. 

We won't film you or take photo's of you at the studio without asking your permission first.  

You can ask us to delete any images/ videos that you appear in from our social media accounts at any point by emailing us at foxxdenpoledancing@gmail.com

We won't share your data with anyone unless we are required to so by law, or in an emergency.   

We do rely on third party sites to take and manage your bookings and your payments and therefore they have access to the data you give them 

The Third Parties we use are

• Bookwhen - We use Bookwhen to provide and manage our booking system
• Stripe  - We use Stripe to process your payments
• Google - We use Google workspaces for receiving and replying to messages and emails and the booking system is integrated into google calendar  (which means your name and email are shared with google)

Each of these companies have their own privacy notices which tell you how they will use your data and you should read these before you give any data to them - We have included links to them for you above.

Our website also uses cookies for website analytics - via Google Analytics (only if you agree to us placing them on your device). The data collected by these cookies is aggregated which means we can't tell who you are, only that xx people visited our website

The Foxx Den will not transfer your data to anyone else but it uses third parties that have Global Operations. 

The data you provide to these third parties when booking and or paying for a class is transferred to countries that have with different standards of data protection to the UK. 

Google provide our email services, so any emails you send to us are stored on Google servers around the world

The Privacy Notices of each third party we use describes where they transfer data and how they ensure your data remains protected and you rights are not reduced by these transfers

Whilst you are an active customer of The Foxx Den we will store your account information and booking history in our booking system.  

If you have not made a booking or attended an event within the last 18 months, our booking system will automatically delete your account and the data about you within it.  

If you email us, we keep a copy of your email and our reply for 2 years so we can reference our interactions in case of a complaint or legal claim against us.

Our payment provider stores your payment history for as long as we hold an account with them (this is to allow us to respond to any disputes you may have in relation to payments and for tax purposes)

There are some rights that you have under UK GDPR in relation to data relating to you and how we use it.  These are explained below.  Please contact us at foxxdenpoledancing@gmail.com if you want to use any of these or you want to know more about them

The rights you have are

• The Right of Access - you can ask us to confirm we process  data relating to you and ask for a copy of that data
• The Right to Rectification -you can ask us to correct any incorrect data relating to you.  NB You can update your information in our booking system at anytime yourself, but if you need a hand, drop us an email 
• Right to Erasure - you can ask us to delete the data relating to you. We only have to do this in certain circumstances for example,  if we no longer need it or, if it was collected with your consent and you withdraw this.   We'll tell you why we can't delete it if this is the case
• Right to Restriction - you can restrict our use of your data.  For example you can ask us to stop using data about you if you no longer want to be a customer of The Foxx Den 
• Right to Object - you can object to us processing data about you that we process based on our legitimate interests; and if our interest does not override your interests we must stop using the data
• Withdrawal of Consent - where you have given us consent to process data (Phone numbers, emergency contacts, marketing information) you can withdraw this at any time. You can update your preferences and /or delete data in the booking system or email us to ask us to at anytime
• Right to Complain - if you're unhappy with how we have used data relating to you, you have a right to make a complaint to us
• Right to Complain to the Supervisory Authority  - If you are unhappy with our response to your complaint, you can escalate it to the regulator ( the Information Commissioner)  Their contact details are Here